Contact us


While we welcome your communication through various channels or email, we do not require you to send us any content containing confidential information. We will be free to use any ideas, concepts, knowledge, or techniques provided by you for any purpose, including, but not limited to, developing, producing, and marketing products and services that incorporate such information, without compensation or attribution to you.

Prohibited content: You acknowledge and agree not to send any prohibited content via the platform.

Prohibited content includes:

Any fraudulent, defamatory, libelous, scandalous, threatening, harassing or stalking activity;

Prohibited content, including profanity, obscenity, vulgarity, violence, intolerance, hatred, or discrimination based on race, gender, religion, nationality, disability, or age.

Pirated computer programs, viruses, worms, Trojan horses, or any other malicious code;

Any illegal product, service, or promotion if such product, service, or promotion is received;

Any other content is prohibited under the applicable laws of the Kingdom of Saudi Arabia.

There are no guarantees regarding liability.

The website and content are provided on an “as is” and “as available” basis without any warranties of any kind, such as that the website will operate without errors or that the website, its servers, or the content are free of computer viruses and the like.

The website may contain technical inaccuracies, typographical errors, or omissions. Unless required by applicable law, we are not responsible for any typographical, technical, or pricing errors listed on the website. The website may contain information about some products and services, but not all are available on every site. A reference to a product or service on a website does not imply that such a product or service is available or will be available on your site. We reserve the right to make changes, corrections, and/or improvements to the website at any time without notice.



Fees and Payment


For any purchase you make on the site, you must pay all applicable fees and taxes to Elixir.

A third-party payment processor authorizes your credit card, bank account, or other approved payment method you provided during the registration process for full payment of the purchase price, transaction fees, and applicable taxes.

You hereby agree to the same. All payments will be collected and settled in Saudi Riyals.

By purchasing any product, you agree to the Terms of Service and Privacy Policy.

You must provide up-to-date, complete, and accurate information about your bills and credit card.

You should immediately update all billing information (such as billing address, card number and expiry date) to keep your account up to date, complete and accurate.

You should contact us immediately if your credit card is lost or stolen, or if you become aware of a potential breach of account security (such as unauthorized disclosure or use of your login name or password).

You hereby authorize Elixir to obtain or assign updated or replacement expiry dates for your credit card should the card you provided to us expire. We reserve the right to charge any renewal card issued to you the same fee as the expired card.

If payment is not received from your credit card issuer, you hereby agree to pay all outstanding amounts on demand.

You agree to pay all collection costs, including attorney's fees and expenses, on any outstanding balance in certain cases.

Your credit card issuer may charge you foreign transaction fees or related charges, which you will be responsible for paying.

It is advisable to check with your bank and credit card issuer for details.



fair compensation

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You acknowledge and agree that in the event of a breach or threat of breach of our intellectual property rights and your confidential and proprietary information, we will suffer irreparable harm, and we are therefore entitled to fair compensation to enforce this Agreement. Without waiving any other remedies under this Agreement, we may seek from any court of competent jurisdiction any provisional, equitable, temporary, or interim relief or order necessary to protect our rights and property pending the outcome of the arbitration referred to above. You hereby irrevocably and unconditionally consent to the personal and subject-matter jurisdiction of the federal and state courts of New York for the purposes of any such action by us.